Privacy policy

This privacy statement applies to the activities of Start to be YOU – also called shortened Start2BU – and Leaders Fast Lane which is a service of Start2BU.
In this privacy policy you will find a description of how we collect, store and use data.
You can take steps yourself to determine what we do with your data. These steps are explained below.

We adhere to the rules of the GDPR, the European privacy legislation that is in force from 25 May 2018.

What you need to know

1.    Who is responsible for your data

Start to be YOU, established Groeneweg 44,9200 Dendermonde, Belgium, is responsible for your data. Start to be YOU is registered in Belgium under company number 0849.943.001.
We are the data controller of the data we collect about you, and as such we monitor the way your personal data is collected and the purposes for which that personal data is used.
Contact person: Christine Reijnders, 0478 537 539 email: christine @ start2bu.be

2.   Personal data we collect about you, purpose of processing and storage period

We do not process sensitive personal data such as medical or biometric data, or data on ethnicity, sexual orientation, religion, political opinion, union membership or judicial information.
We process the following data:

a)   Customers

The following personal data are kept of customers:
Coordinates (name, address, telephone / mobile number, email, VAT number)
IP address (only if communication via website or via forms)
Bank details and order, performance and payment history
Product-technical and / or substantive data regarding the cooperation
Name of participants of training and coaching, telephone number and email
Content of individual intake interviews is always stored anonymously without recognisable reference to the person

Purpose of the data processing of customers:

–        To be able to execute the operational aspects of the cooperation with our customers as well as possible, including processing and processing of questions such as drafting quotations, performing services, administrative processing, eg invoicing of performance and follow-up of payments, solvency check, manage order and payment history….
–        Tracking and limiting spam and increasing data security (in terms of IP address)
–        Improve service delivery in the future, both in terms of content and form
–        Provide information about new or renewed services

The legal base for this processing is based on contractual processing. By concluding an agreement – verbally, in writing or in any other way – the customer explicitly agrees to the processing of the personal data above for the above mentioned purposes.

If personal data of children under the age of 16 are processed, the explicit consent of a person in charge of parental responsibility is requested.

The retention period for this data is 10 years after the latest performance. This retention period is imposed by the Flemish government within the framework of the SME portfolio “KMO-portefeuille”.

b)   Prospects

In order to ensure and organise the continuity of our company in a smooth way, we are always looking for prospects via our website, trade fairs, networking, word-of-mouth publicity, advertising …
In this context, the following personal data of prospects are kept:
Coordinates (name, address, telephone / mobile number, email)
IP address (only if communication via website or via forms)
Product-technical and / or substantive data regarding the cooperation

Purpose of data processing of prospects:
–        To be able to carry out the operational aspects of possible future cooperation with our prospects, including processing and processing of questions such as drafting quotations, administrative processing, solvency control, keeping track of contact moments ….
–        Tracking and limiting spam and increasing data security (in terms of IP address)
–        Improve service provision in the future, both in terms of content and form
–        Provide information about new or renewed services
The legal basis for this processing is based on legitimate interest.
The retention period for this data is 5 years after the last contact. This storage period is necessary to give all future customers the necessary time to start a collaboration as soon as they are ready for it.

c)   Networking

We regularly do networking. In this context, the following personal details are kept:

Coordinates (name, address, telephone / mobile number, email)
Data regarding the activities
Picture of business card with the data of the contact person

Goals of the data processing of data via networking:
–        Keep track of possible future collaborations
–        To be able to improve service provision in the future, both in terms of content and form
–        Provide information about new or renewed services

The legal basis for this processing is based on legitimate interest.
The retention period for this data is 10 years after the last contact. Since everyone who does networking has the same explicit intention to present his / her activities and / or interests to third parties and vice versa, to also collect contacts for possible future collaborations, everyone benefits from keeping this data as long as possible (but within a reasonable period).

d)   Suppliers

The following personal data are kept of suppliers:

Coordinates (name, address, telephone / mobile number, email, VAT number)
Bank details and order, performance and payment history
Product-technical and / or substantive data regarding the cooperation

Purpose of the data processing of suppliers:

–        To be able to execute the operational aspects of the cooperation with our suppliers as well as possible, including processing of projects, performing services, administrative processing, solvency control, maintaining order and delivery history ….
–        Improving cooperation in the future, both in terms of content and form
–        Provide information about new or renewed possible collaborations

The legal base for this processing is based on contractual processing. By entering into an agreement – verbally, in writing or in any other way – the supplier explicitly agrees to the processing of the above personal data for the above purposes.

The retention period for this data is 10 years after the latest performance. This retention period follows the retention period of the customer data.

e)   Direct Marketing

An electronic newsletter is regularly sent to those who have registered for this.
In this context, the following personal details are kept:
–        Coordinates (name, E-mail)
–        IP address (only if communication via the website or via forms)

Purpose of the data processing for direct marketing
–        Provide information about new or renewed services
–        Tracking and limiting spam and increasing data security (in terms of IP address)

The legal basis for sending an electronic newsletter is based on (explicit) permission (opt-in on the website). With every newsletter the recipient has the possibility to unsubscribe.
This personal data is kept for up to 5 years after the most recent contact.

3.   Transfer of personal data
The personal data processed by us will not be disclosed to third parties, except to a number of our suppliers (eg bookkeeper, IT partner, cloud provider, lawyer, …), but limited to those who are required to achieve the goals described above. able to realize. In these cases, only the personal data relevant to them will be shared and an agreement will be concluded with these third parties that contains the necessary guarantees with regard to the confidentiality and privacy conformity of your personal data.
Your personal data will not be sold or rented by us.
Notwithstanding the foregoing, it is possible that we may disclose your personal data to the competent authorities (i) if we are obliged to do so by law or in the framework of judicial or future legal proceedings and (ii) for indemnity and defense of our rights.
There is no data transfer outside the EU zone.
Our Performance may contain links to third parties, without any personal data being passed on. Although we treat your privacy with the utmost care, you should be aware that we are not responsible for the privacy practices or privacy practices of these third parties.

4.   Your rights

Everyone whose personal data we process is entitled to:

  • Request and view your own personal data
  • Correct and update your own personal data
  • Have your own personal data deleted (right to be forgotten)
  • Limiting your own personal data
  • Have your own personal data transferred
  • Withdraw the consent given

If you wish to exercise one of these rights, you can contact us (see contact details at the bottom of this Privacy Statement), you must identify yourself and you will receive an answer within 30 days. However, please note that the rights of data removal may be subordinate to legal requirements (eg legal obligation to keep some data up to date …).

5.   Protection of personal data

All personal data processed by us is stored with the utmost care and we commit ourselves  to take reasonable, physical, technological and organisational precautions in order to prevent (i) unauthorised access to your personal data, as well as (ii) ) loss, misuse or alteration of your personal data.

Access to your data it is restricted to those who need this access in the context of the purpose described above.

Notwithstanding our safety policy, the controls we perform and the actions we take in this respect, an infallible level of security cannot be guaranteed. No method of processing is 100% safe, so we cannot guarantee absolute safety in this respect.

The person involved acknowledges that any direct or indirect damage that he / she would suffer as a result of illegal or unlawful use of his / her personal data by third parties who do not have permission to do so, can never be assigned to Start to be YOU, nor that the latter can be held liable for this in so far as it is not due to a serious error or deception of Start to be YOU.

6.   Use of cookies

Our site uses cookies. A cookie is a text file that is placed by our server in the browser of your computer or mobile device when you consult the Website. The cookie contains a unique code that allows you to recognise your browser during the visit to the Website (a so-called ‘session’ cookie) or during subsequent, repeated visits (a so-called ‘permanent’ cookie). Cookies can be placed by our servers or by one of our partners with whom the Website cooperates. Our server can only read the cookies it places itself and has no access to other information on your computer or device.

Cookies generally make the interaction between the visitor and the Website easier and faster and help the visitor to navigate between the different parts of the Website. Cookies may contain information about the elements of the Website that you have clicked on.
Via the browser settings on your computer you can always remove cookies and refuse the placing of new cookies. The way in which this is done differs per browser. If case of any questions on this you can consult the help function of your browser.

We use this information only to keep track of how you use our website, to compile reports on website activity and to offer other services relating to website activity and internet usage.

7.   Update of this Privacy Statement

This Privacy Statement is tailored to the current use of and the current possibilities of our services. In a continuous search for improvements to our services, this may lead to an adjustment of this Privacy Statement. We are entitled to update this Privacy Statement by placing a new version on our website.
It is therefore recommended to regularly consult this Privacy Statement.

8.   Complaints

If you believe that your personal data are being processed incorrectly, you can submit a complaint to us directly (see contact details below) or if you feel we don’t respond to your request directly to the privacy commission (commission@privacycommission.be).

9.   Contact details

Do you have a question or remark with regards to this Privacy Statement? Or if you wish to exercise your rights as a data subject, you can contact us via the contact details below:

Start to be YOU – Leaders Fast Lane
contact person: Christine Reijnders
address: Groeneweg 44, 9200 Dendermonde, Belgium

tel: +32 (0) 478 537 539

christine @ start2bu.be